Click on your question below to get the answer -
Q: Can I access the courses from anywhere?
A: Yes! GOLD Virtual Campus can be accessed from anywhere i.e. Home, Office, and Internet Parlors. Just click on the Internet Explorer and type http://www.goldvirtualcampus.com 
Q: Can I Access the Courses Anytime convenient to me?
A: Yes! GOLD Virtual Campus is open 24 hours a day, 7 days a week and 365 days a Year. The whole Idea is to bring learning to you irrespective of wherever you are.
Q: Who all are using these courses?
A: Organisation of every size and Business uses it. A partial list of Clients is give below. In India: Zensar technologies, Ashok Leyland, Wipro, Nucinfosoft, Kotak Mahindra, Bank and many more. International: Coco cola, Xerox, FedEx, Procter and Gamble, IBM, Citibank, Toyota, Honeywell, Ernst and Young, Microsoft, Motorola, Honda, Deloitte, HP, Unisys, Castrol, Yahoo and many more.. Educational Institution: University of Florida, University of Phoenix, AMU, Empire State College, University of Colorado, Red Community Rocks College, University of Denver, Empire State College and many more..
Q: Are the courses interactive and what does it include?
A: Yes! Courses are designed to meet the wide range of challenges facing today's global enterprises. It is designed to support specific learning objectives and includes case and includes case studies, animation, online job aids, role-play simulations and simulated dialogs.
Q: How does it work?
A: Courses are designed to meet specific learning objectives. Each courses ranges between. 3 hours to 6 hours and includes 2-6 chapters in it. Each chapter begins with a overview and then pre assessments and then the actual course and ends with Mastery (Post assessment).
Q: What kinds of questions can I Expect when doing the course and can I see my scores?
A: Questions vary between choose the correct answers, single question multiple answers, single question single answers, drag and drop (Match the following), Scenario based questions etc You can see the scores once you have finished your course or even during the course. i.e. Pre assessments at the beginning of each chapters and mastery at the end of each chapter.
Q: Do I need to complete the course in one go?
A: No! You can either complete the courses in one go or you can complete the courses in multiple sessions. For e.g. analyzing the market which is a 2.5 hours course (expected duration) can be completed in a multiple capsules depending on your convenience.
Q: Are these courses Book marked?
A: Yes! All NET g courses are book marked and it facilitates you to resume learning where you are left or begin afresh.
Q: What are pre-assessments and mastery and its advantages?
A: Yes! Each chapter starts with an overview and soon after that you get a set of questions to be answered i.e. Pre-assessments once qualified as set in the objectives you will be prompted with two options i.e. Option I: Do you want to continue doing chapter 1? Option II: Do you want to skip chapter 1 and start chapter II? Advantages: You can skip chapters, which you are already known. Mastery: At the end of each chapter you will be asked to give in your answers to the questions i.e. Mastery.
Q: How do I register to GOLD Virtual campus?
A: For registering to GVC (GOLD Virtual Campus), you will have to enter your email ID by clicking on "New User click here " on top-right of any page. Once registered email will be sent to the administrator of GOLD campus. Upon his approval, you will be getting an email with the login ID and password within one working day.
Q: Can I also subscribe to new courses as and when offered by GOLD?
A: Yes! You can also subscribe to new courses as and when offered by GOLD. While some courses need administrator approval others you can add directly to your training plan. You can also request for the courses which are not in the catalogue through courses at Public Demand section.
Q: How to access Courses
A: Below is the procedure to access courses
- Key in user ID and password
- Click on "Start Here"
- Choose "My Training plan" from the drop down menu
- You can see list of courses assigned to your training plan under "assigned training plan". To start doing any course, click on take course icon
- Once you have started your course it will appear on "My recent activities" on the home page. Click on the same to play the course.
Q: What are the kind of resources that I can post?:
A: Post your resources:
- On the home page click on "My Digital Library."
- Choose "Post Resources" from the drop down menu.
- Fill in the details and choose upload to upload a document or click add URL if is a link on the website and click on "Save"
View your resources:
- On the home page click on "My Digital Library."
- Choose "View Resources" from the drop down menu.
- Type in the key word you want to give a search in "Search for a resource category" and click on "Go"
Q: What is My Recent Activities?
A: Recent activities displays the list of courses you have had accessed recently i.e. once you have accessed the course by clicking on "Start here" -> Training plan -> it displays the same under My Recent Activities.
Q: Not able to login to http://www.goldvirtualcampus.com/
A: This site must have been blocked by the Client Network. Take help of IT/Systems department to remove the site from the block List. The Site is www.goldvirtualcampus.com and the IP for the site is .......................
Q: Have logged in but not able to take course.
A: a. Check whether training plan has been assigned or not
i. How to check whether training plan is created or not?
- Login to www.murugappavirtualcampus.com
- Key in the user ID and password
- Click on "Start Here" pick up "My Training Plan" from the drop down menu
- If the training plan is assigned then it will be displayed on that page under "Assigned training Plan"
b. Check for any of the following software's installed (Please contact your IT/Systems department)
-
SPY ware software
- Personal firewall
- Third-party tool bars The above software's blocks the pop-up and GOLD Virtual campus requires pop-up to be enabled. Please visit respective software vendors and find out the procedure to enable the pop-ups. Or disable the software's while accessing this site.
Q: When I play the course, it hangs on "Loading please wait."
A: This is caused by Java not capable of launching the self-executing applet that brings down the player and runs the course. Java is being blocked or filtered from playing through the browser.
- First, check to see if this is a wide spread issue or an individual machine error. If it is a system wide error (all users have this issue or all users at your location have this issue)
- If it is system wide, it is usually the applet being blocked or filtered at the Proxy/Firewall. Contact IS/IT/Systems department to change the settings on the proxy/Firewall.
- If it is an individual issue, you need to establish the browser type (Internet Explorer or Netscape)
Please note: The resolution for this issue could involve altering your system files or downloading files/folders from the Internet. Please check with your IS/IT/Systems department before you make any system changes. If you are using Internet Explorer, check the settings as follows:
Download and install new Java Virtual Machine (JVM) for Internet Explorer from the http://www.goldvirtualcampus.com/downloads/msjavx86.exe. Remember, to make this take affect, you will need to reboot your pc. If Microsoft VM is already installed on your system and you still face the same problem, then please send the Java Console Contents -Procedure to send the Java Console:
- Go to Tools -> Internet Options
- Select Advance Tab
- Scroll down to Microsoft VM option
- Check the option "Java console enabled (requires restart)
- Close the browser
- Login and access the course. After clicking on Take Course icon, wait for few minutes and then in the parent Window (where the Take Course Action icon is there). go to View-> Java Console
- A small window will be displayed. (You can find some running text in this small window)
Q: To check Microsoft JVM is installed on your system or not
A: Follow the steps given below:
- Open Internet Explorer->Click on Menu "Tools" -> click on "Internet Options" -> click on "Advanced" tab ->
- Check whether "Microsoft VM" installed or not.
- If it is already Installed then check the "JIT compiler for virtual machine enabled (requires restart)" Option under "Microsoft VM". Restart the browser.
- If it is not installed, then here is the link to download Microsoft JVM (http://www.goldvirtualcampus.com/downloads/msjavx86.exe) or contact your Infra people to assist.
- Install it and restart you system + follow step 3.
Q: How to check Java Console
A: Procedure to check the Java Console:
- Open Internet Explorer
- Go to Tools -> Internet Options
- Select Advance Tab
- Scroll down to Microsoft VM option
- Check the option "Java console enabled (requires restart)
- Close the browser
- Login and access the course. After clicking on Take Course icon, wait for few minutes and then in the parent Window (where the Take Course Action icon is there). go to View-> Java Console
- A small window will be displayed. (You can find some running text in this small window)
Q: How to retrieve the Forgot Password?
A: Follow the steps below:
- Click "Forgot Password?" link.
- Forgot password page will be displayed.
- Enter user Id or your Email id and click Submit button.
- Your Password will be mailed to you.
Q: How to remove Pop-up Blockers in third-party tool bars
A: For Google toolbars-
- Click on the options tab on Google toolbar
- A toolbar options window will be displayed.
- Uncheck Pop-up blocker option Under Accessories.
- Click Apply and then OK. There will be similar options for other third party toolbars, using which you can remove pop-up blockers.
Q: How to disable third party toolbars.
A: Third party toolbar cn be disabled by-
- Right click on the Internet Explorer standard Toolbar.
- Uncheck the options if any third party tools of popup blockers such as Google, Yahoo! Companion, etc.
Q: Unable to access courses on Windows XP with SP2
A: This article applies to users who upgraded their OS with Windows XP with SP2. Symptoms:
When you click on "Take Course" in the training plan small window opens on the task bar and gets closed immediately. Even after enabling the pop-ups to open in the browser, the "Play this Course" link will not appear in the course description page. Cause:
As you know that last month Microsoft had introduced SP2 for their Windows XP. Due to self imposed access restrictions it has been noticed that LMSs and SkillSoft courses are not working properly on XP machines that have been upgraded to SP2. SkillSoft has communicated this information to us and we have checked and found it to be correct. This problem is encountered by most LMSs worldwide as Microsoft is blocking JavaScript and Applets, which is a key component in eLearning. Work Around:
This work around is a temporary solution for Windows XP with SP2.
- Disable the personal Firewall installed along with SP2.
To turn Windows Firewall offYou must be logged on to this computer as an administrator to complete this procedure.Open Windows Firewall, click Start, click Control Panel, and then double-click Windows Firewall On the General tab, click on the following: Off (not recommended). Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from viruses or unknown intruders.
Notes: Windows Firewall is turned on by default for all Internet and network connections. However, some computer manufacturers and network administrators might turn it off.
Windows Firewall is turned on by default, so you cannot use some features of some types of programs, unless the program is listed on the Exceptions tab in Windows Firewall. For example, you might not be able to send photos using an instant messaging program until you add the program to the exceptions list.
- Turn off pop-up blocker
Pop-up Blocker in Internet Explorer is turned on by default. This will prevent most browser pop-up windows from being displayed while you are online.
If pop-up blocker is not turn off then a message will be displayed stating that "You are currently accessing a course. Please close that to open this course"
Turn off the pop-up blocker:
i. In Internet Explorer, on the Tools menu, point to Pop-up Blocker.
ii. Click Turn off Pop-up Blocker. Pop-up Blocker is on by default. You should need to turn it off.
- Open the Course Summary as a new window
After turning the popup blocker to off, you will be able to view the Course summary page.
This page will not contain the "Play this Course" link to launch the course as shown below.
To view the "Play this Course" link, do the following:Select the Course summary page window Press Ctrl+ N, to open the same in a new window. The "Play this Course" link will be appeared in the new window that was opened.
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